Important Note: This is just a small part of a larger document. Click here to view the Master Legal Pack, containing all website terms, policies, statements and more.
3.1 Services
We provide coaching, courses, analytics, and tools as described at purchase/onboarding. Delivery may include live calls, group messaging, in‑app content, and personalized feedback.
3.2 Health & suitability
Coaching is educational and informational. It is not medical care. You must consult a qualified clinician before making changes to fasting, nutrition, training, or supplementation, particularly if you have existing conditions, are pregnant/breastfeeding, or take medication.
3.3 Client responsibilities
- Provide accurate information in onboarding/check‑ins.
- Follow safety instructions and train responsibly.
- Respect group rules and confidentiality.
- Use the app/platforms as intended.
- Do not share your license or materials externally.
3.4 Coaching deliverables
Deliverables vary by program (e.g., number of sessions, response windows, community access). We aim to deliver within published timelines, but timing can vary based on your participation and data completeness.
3.5 Payments, renewals & refunds
Fees are due upfront unless specified. Subscriptions renew automatically until cancelled. Refunds follow the specific offer terms at purchase. Chargebacks for valid services may be disputed; unpaid balances may suspend access.
3.6 Rescheduling & cancellations
Please give reasonable notice to reschedule 1:1s. Missed sessions without notice may be forfeited per program rules.
3.7 Results disclaimer
Results vary by individual (genetics, adherence, context). We do not guarantee specific outcomes.
3.8 IP & license
All program materials, templates, prompts, and software remain our IP. You receive a personal, non‑transferable license for your own use during your program term.
3.9 Confidentiality
We treat non‑public client information as confidential and use it only to deliver Services, except where disclosure is required by law or safety concerns.
3.10 Data & AI
We process your personal data under our Privacy Policy and AI Consent. We may use AI tools to analyze anonymized program inputs and generate insights.
3.11 Term & termination
Your program term starts on purchase/activation. We may end access for breach, safety, or non‑payment. Sections on IP, confidentiality, limitations, and dispute resolution survive termination.
3.12 Consumer rights (UK/EU)
If you are a consumer purchasing online, you may have a 14‑day cooling‑off period unless you ask us to start digital content/services immediately, in which case you acknowledge the cooling‑off right may be lost once full performance begins.
3.13 Limitation of liability
Our aggregate liability under this Coaching Agreement is limited to the fees paid in the 12 months before the claim (or £100 if none), except where not permitted by law (e.g., death/personal injury caused by negligence, fraud).
3.14 Governing law & jurisdiction
England and Wales law; non‑exclusive jurisdiction in England and Wales; non‑waivable local consumer rights preserved.